Go to https://www.tudublincityprint.ie/login/ and enter your Student number and 4 digit PINto login. Click Transactions. Your balance along with a list of your transactions is listed here.

Go to https://www.tudublincityprint.ie/login/ and enter your Student number and 4 digit PIN number to login. Click setup. If your PIN is not working or you have forgotten your PIN number please contact Datapac directly using the contact information in the "Need help" section

All your printing history is listed on the https://www.tudublincityprint.ie/login/ website. Log in with your Student Number and 4 digit PIN. Click transactions to view each print transaction and associated cost. 

If your account is incorrectly saying credit too low, this means that your printing account has gone into reserve as a protection on your account because there was a loss of service during the print job.  If this does occur please contact the Datapac helpdesk to get your account unlocked.

All printing credit is carried forward from year to year once you are a registered student. 

The printer will automatically log you out after 30 seconds of inactivity. However when you are finished with the printer you should manually log yourself out by clicking the yellow logout button on the keypad to avoid the next users accidentally using their credit.

When photocopying a large number of documents, you must touch copy on the touch screen, Enter your student number and your 4 digit PIN number. Place the paper for photocopying on the top feeder, face up and press the green start button.

If you experience any issues with your printing PIN please contact Datapac directly using the contact information in the "Need help" section

If you are having any issues with your printing PIN please email the Datapac technician (helpdesk@tudublincityprint.ie) from your College email account and listing your College ID number and they will promptly resolve the issue for you.

When a guest is registering at a Datapac kiosk and they don’t have an email address they can use none@tudublincityprint.ie. This is a default mail address and will allow the process to continue. The Datapac technician will receive this email and it will only be used should they need to check something for the user. The kiosk receipt requires all the information needed to use the printers. Once the registration process is complete, subsequent credit top ups at the kiosks do not require an email address.

When typing in the student ID number, only enter the first 8 continuous digits of the student ID on the student ID card.

No change is given. Only coins of 10c and upwards are accepted at the moment.

On the printer touch screen: press Copy, Pull Print or E-mail, you will then be asked for your student ID number and printing PIN. To enter your student ID number you can either manually enter it using the number pad on the printer or you can touch your student ID card. You will then have to key in your print account PIN.

Please see our getting help web page.

If the previous computer user had left themselves logged in and then you started using the computer then your print job may have been sent to the other user's account. In that case you will need to login to a computer once more and send the print job again.

The printer will automatically log you out after 45 seconds of inactivity. However users are encouraged to manually log out when finished at a printer to avoid the next users inadvertently using their credit, using the log out button on the printer, as shown below.

A4 Black and White (Mono) Printer log out button location

A3 Colour-enabled Printer log out button location

Please see the tutorial video on how to follow the instructions on the printer in order to clear a paper jam

The PUK code request can appear when an unrecognised PIN code has been entered. To resolve this you should press the cancel button and attempt to log in again. If the issue persists then contact the Datapac technician.

If you have credit on your account and the printer is telling you that you have insufficient funds, your printing account may be frozen. Your printing account can become frozen after trying to print to a printer which then experiences a problem; the print account credits are transferred into a reserved account for your protection. Please email helpdesk@tudublincityprint.ie for account support in order to have your print account unfrozen.

When photocopying large amounts, you need to log into the printer as normal, place the paper for photocopying on the top feeder, face up (as shown above) and press the green start button.

You may experience problems printing if you have both a guest account and a student account registered with your DIT email address. Please email helpdesk@tudublincityprint.ie for support in order to have your print account fixed.