Technical support
If you need further assistance with the service then the best thing to do is to contact the Datapac technician directly following one of the methods outlined below.
The IS Services Helpdesk can provide assistance in some cases, but they do not have access to the Datapac systems in order to resolve issues with print accounts, payment and other similar items.
The Datapac technician is on site Monday to Friday and may be contacted as follows:
E-mail: helpdesk@tudublincityprint.ie
Email is the preferred method of contact as the Datapac technician can check the email while on the move. Emails received outside of the phone and office hours listed below will be answered first thing on the next business day.
Phone: +353 (0)876243514 (10:30am-12:30pm & 13:30pm-16:30pm, Monday to Friday)
If your call is not answered then please leave your message on the answering machine indicating your name, student number and the nature of the problem.
In person: The two Datapac technicians float between City Campuses, to arrange a “one to one” visit please call the above helpdesk, otherwise there are Information Stations at different times of the day, please see details below.
| College: | Location: | Time: | Days: |
|
TU Dublin – City Campus, Park House |
Park House Library 1st Floor (At Desk Inside Library) |
11:00-12:00 | Mon, Tue, Wed, Thur, Fri |
|
TU Dublin – City Campus, Bolton Street |
Library | 09:30 – 10:30 | Mon, Tue, Wed, Thur, Fri |
|
TU Dublin – City Campus, Aungier Street |
Library Print Room | 12:30-13:30 | Mon, Tue, Wed, Thur, Fri |
By Contact Us form:
Tutorial videos & FAQ
Some tutorial videos from Datapac are available, covering the basics of printing, scanning, photocopying and topping up your account. Some common issues are outlined on our frequently asked questions page.